Articles
Write and publish help articles for your customers.
Articles live inside categories. Go to Storage, click a category, then click New Article or open an existing article card.
Create an article
Inside a category, click the Create Article tab. Fill in:
| Field | Notes |
|---|---|
| Article title | Required; shown in search results and the Help Center |
| Article description | Up to 120 characters; shown as a summary |
| Article content | Opens the full article editor |
Click Click to open article editor to open the rich text editor in a drawer.
Author
The author field is automatically set to your name from your workspace profile.
Create with AI
Click Create with AI (the gradient-bordered button) to generate an article from a prompt. Describe the topic and click Begin article creation. The generated content opens directly in the article editor for review and editing.
Upload from PDF
Click Upload a PDF to extract content from a PDF file. The extracted content opens in the article editor pre-filled with a title and description.
Edit an existing article
Click any article card in the category overview to open it in the editor. The article title and description are pre-filled.