Memory
How Rian retains and uses context.
Session memory
Within a single conversation, Rian remembers everything said. Customers do not need to repeat themselves.
Long-term memory
When a contact is identified (via Beacon.identify() or a previous login), Rian can reference previous conversations and stored contact attributes such as plan, company, and external ID.
Memory tiers
Rian uses a four-tier memory architecture visible in the Sandbox Memory tab:
| Tier | Description |
|---|---|
| Hot | Active session context; lowest latency |
| Working | Short-term working memory for the current flow |
| Warm | Recently accessed knowledge; cached for speed |
| Cold | Full knowledge base retrieval; highest latency |
Knowledge base
Rian uses your Storage content to answer questions. Add content from Storage in the sidebar:
| Source | How to add |
|---|---|
| Document | Upload PDF, DOCX, or plain text from the Upload Knowledge tab |
| Website | Enter a URL in the Index Website field; Renprofile crawls and indexes it |
| Article | Write directly in the article editor within a category |
AI-generated conversation summary
After each conversation, Rian generates a summary stored in the Agent notes field of the Conversation Details panel. Agents can read and edit this summary.