Manage Multiple Channels
Work with conversations from different channels in one inbox.
Renprofile unifies messages from all connected channels into a single inbox. Here's how to work effectively across multiple channels.
Identify the channel
Every conversation in the list shows a platform badge on the contact avatar:
| Badge | Channel |
|---|---|
| Beacon icon | Beacon (website chat) |
| WhatsApp logo | |
| Instagram logo | Instagram DMs |
| Facebook logo | Facebook Messenger |
| Email icon |
Filter by channel
Use the All view and the right-click context menu to filter or assign conversations by channel. The filter bar lets you narrow by status, assignee, and other attributes.
Reply behaviour per channel
| Channel | Reply behaviour |
|---|---|
| Beacon | Real-time; customer sees reply instantly in the widget |
| Delivered as a WhatsApp message | |
| Delivered as an Instagram DM | |
| Delivered as a Messenger message | |
| Delivered as an email from your connected address |
Rian across channels
Rian handles conversations from all channels. Escalation and handoff behaviour is the same regardless of channel. You can toggle Rian on or off per conversation using the Agent Reply toggle (⌘T).
Disconnect a channel
Go to Settings > Channels, select the channel, and click Disconnect. Existing conversations are preserved; no new messages will be received after disconnection.